All orders are processed within 1-2 business days, and then shipped via USPS. After placing the initial order, you can expect your package within 3-7 business days via standard shipping. We also offer expedited shipping at checkout for an additional fee. For Standard International Shipping, please allow at least 14 business days for delivery. Express International Shipping orders are expected to arrive within 6-10 business days. Customers are responsible for all customs fees including: duties, taxes, and any other fees assessed when the package arrives in the destination country. We reserve the right to charge any fees in order to recover costs billed to us if you refuse an international shipment because of duties and customs fees.
We accept returns on most items purchased within 30 days. All items must be returned in their original condition (brand new, unworn, unlaundered, unembellished) in order to receive a refund or exchange. Please try on items indoors, in a clean environment to ensure that they may be returned if need be. All returned items must also come in original packaging and with all tags intact.
Items not available for return:
- Customized & embellished items
- Used, worn or laundered items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We accept exchanges depending on availability for different sizes, colors and items. If you need to make an exchange, please send us an email at email@example.com to check on availability of items. If an exchange is approved, send your item to: The Soccer Shop, 2041 Boston Road Wilbraham, Massachusetts US 01095. You will be responsible for the shipping costs for returning and receiving a new item. Please allow 1-2 weeks from the time you send your return to receive your exchanged item. All exchanged items must be in their original condition (unworn, unwashed, unembellished) and with original packaging and tags.
All gear used in the game of soccer is prone to normal wear and tear including: color loss, material wear, loose threads, small gaps between the outsole and the upper, etc. These occurrences are normal, and can be expected within the first few uses of cleats. It is not unusual to need to replace cleats after one season. There are very few times when an item is truly defective. If you believe an item may be defective, please send pictures of the suspected defect to firstname.lastname@example.org. We can determine if the original manufacturer will deem the item defective, and we can then help you through the process of receiving a credit or new item for the defective item. Manufacturer warranty only applies to original purchases and does not extend to replacement items.
To make a return, you should mail your product to:
The Soccer Shop
2041 Boston Road
Wilbraham, Massachusetts US 01095
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions or issues regarding a return or exchange please email us at email@example.com or call customer service at (413) 543 - 8554 M-F 10am to 6pm EST.